Policies
Plain-language summaries of how Velocie Mobile handles your data, billing, refunds, and SIM shipping.
Privacy Policy
Velocie Mobile collects the information needed to provide wireless service, including account and contact details, device and SIM/eSIM identifiers, network usage data required for billing and network operation, and support communications.
We do not sell customer personal information to third parties. Information may be shared with our network partner and payment processors solely as needed to deliver service and process billing.
You may request a copy of the personal information we hold about you, request corrections, or request deletion of your account data, subject to records we're required to retain for billing, tax, or legal compliance.
If you have questions about this policy or wish to exercise your privacy rights, contact us at support@velociemobile.com.
Terms & Conditions
Service is provided on a month-to-month basis unless a prepaid term (3-month or 12-month) is selected at checkout. Prepaid terms are billed in full at the start of the term.
Plans described as \u201cunlimited\u201d are subject to reasonable network management; data speeds may be reduced after a monthly usage threshold during periods of network congestion, consistent with common industry practice.
Velocie Mobile reserves the right to suspend service for fraud, abuse, non-payment, or violation of acceptable use, with notice where required by law.
Refund Policy
Monthly plans may be cancelled at any time; charges already billed for the current cycle are non-refundable.
Prepaid 3-month and 12-month terms are non-refundable after activation, except where required by law or where service is unavailable at the customer's address at the time of purchase.
Devices and accessories purchased directly from Velocie Mobile (if offered) may be returned unopened within a stated return window \u2014 window length to be confirmed before launch.
SIM & Shipping Policy
Most customers can activate service instantly using eSIM with no physical shipment required.
Customers who prefer or require a physical SIM card will receive one by standard mail at no charge; expedited shipping options, if offered, would carry an additional fee to be confirmed.
Shipping times and any related fees shown at checkout are estimates and may vary by location.